FAQ

How long does shipping take?

Orders are processed within 1–3 business days and standard delivery takes 7–15 business days depending on your region. You'll receive a tracking number by e-mail as soon as your order ships.

How do I track my order?

A tracking link is sent to your e-mail once the package leaves our fulfilment centre. Please allow up to 5 business days for tracking to become active.

How often should I use the micro-infusion system?

Most customers use the system once or twice a week. Each treatment takes about five minutes, and every kit includes a clear step-by-step guide.

Is it painful to use?

No. The gold-plated microneedles are just 0.5mm — most users describe the sensation as light tingling. The applicator is designed for comfortable at-home use.

When will I see results?

Results vary from person to person. Many customers notice reduced shedding within the first weeks, with visible improvements in thickness and fullness over 2–3 months of consistent use.

What is in the serum?

Our formula is led by copper peptides and supported by caffeine, licorice root extract, panax ginseng, niacinamide, green tea extract and panthenol (pro-vitamin B5) — each chosen to support fuller, thicker-looking hair and a healthy scalp.

Can I use it with other hair products?

Yes. The system fits easily into your existing routine. We recommend applying treatments to a clean, dry scalp and waiting a few hours before applying other leave-in products.

What payment methods do you accept?

We accept all major credit and debit cards, plus the express payment options shown at checkout. All payments are processed securely.

What is your return policy?

We offer a 90-day money-back guarantee. If you're not satisfied with your results, e-mail us at contact@marlovashop.com within 90 days of delivery and we'll refund your purchase.

My order arrived damaged — what do I do?

Contact us within 7 days of delivery with a photo of the damaged item and we'll send a replacement or issue a full refund at no cost to you.

Do you ship internationally?

We ship to most countries worldwide. If your country isn't available at checkout, write to us and we'll do our best to help.

How do I contact support?

E-mail contact@marlovashop.com — we reply within 24–48 hours, Monday to Friday.