Refund policy
At Marlova, your satisfaction comes first. If you are not completely happy with your purchase, we offer a straightforward 30-day refund policy.
30-Day Returns
You have 30 days from the date your order is delivered to request a refund. To be eligible, please contact us at contact@marlovashop.com with your order number and the reason for your request.
Conditions
- Items must be returned in their original packaging.
- For hygiene reasons, opened serum vials cannot be resold; however, they do not need to be returned to qualify for our money-back guarantee.
- Proof of purchase (order number or confirmation e-mail) is required.
Process
- E-mail us at contact@marlovashop.com with your order number.
- Our team will reply within 24–48 hours with instructions.
- Once your request is approved, the refund is issued to your original payment method within 5–10 business days.
Exceptions
Refunds may be declined if the request is made after the 30-day window, or if the order was purchased through an unauthorized third-party seller. Shipping fees, where applicable, are non-refundable unless the return is due to our error (wrong or defective item).
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will send a replacement or issue a full refund at no cost to you.